Return & Exchange Policy

There will be no refund on any purchase made. 

Return & Exchange

Please take note that we will only accept these below return/exchange reasons:

(1) Incorrect Size 

(2) Incorrect Item Sent

(3) Manufacturer Defect Item

• You have [7] calendar days to make a return/exchange for a manufacturer’s defective item and/or items that were wrongly sent from the date you received it. Due to hygiene reasons, we do not provide returns or exchanges for earrings unless received in defective condition. 
• If a defective item is still in possession and not returned after [7] days from the date received it will be considered as human-caused defects. Items have to be returned to Átrireal HQ for inspection and customers are responsible to pay the shipping fees. 
• If you wish to make an exchange within 7 days, your item must be in the same condition as when you first received it.
• Every item that has applied for exchange needs to have proof of purchase (Celovis official receipt, E-invoice, etc)
• We accept exchange of size and colour of the same product for backorder only.

Shipping

• The shipping cost is on Átrireal if the issue arises from us (item sent wrongly or manufacturer defect).
• The shipping cost is on customers if an exchange is reported after 7 days of purchase and/or the reason of replacement is for personal reason.

How to apply for return & exchange: 

1. Send a photo of the defective item / wrong item to the contact of person in-charge with your order number. 👉 https://atrireal.com/pages/contact-us

• Example : If the order is placed on Shopee, then you should send the information to the contact of Shopee person in-charge.

2. Wait for a reply. Our customer care team will get back to you within 48 hours after receive your request.